The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Downunder Fishing Supplies indicates your acceptance of these terms and conditions.
Downunder Fishing Supplies reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.
Downunder Fishing Supplies is the service provider; it is also referred to as "Downunder Fishing Supplies Australia", "us" and "we" .
Customer is the person or organisation who purchases or seeks services from Downunder Fishing Supplies; it is also referred to as "you" .
PLACING ORDERS Overseas orders must be paid by bank transfer and Downunder Fishing Supplies will take no responsibility for goods once those goods leave Australia.
All orders placed are subject to confirmation and acceptance by Downunder Fishing Supplies.
Downunder Fishing Supplies may vary prices for received orders in the event of price changes. We will advise you if this is the case.
To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted if our on-line ordering system is malfunctioning, you have difficulty using it or the item is not available through our on-line ordering system. Other ordering methods include E-mailing our sales or submitting order by phone. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order.
Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
Cancellations may be communicated by email or phone.
PAYMENT For on-line orders, accepted payments include direct deposit or credit cards (Visa / Mastercard ONLY, 1.95% credit card surcharge applies)
The title of the goods supplied does not pass to the customer from Downunder Fishing Supplies until the full amount is paid.
SHIPPING Downunder Fishing Supplies will make every effort to deliver on time. We do not ship to third party addresses unless that address is known and can be verified by Downunder Fishing Supplies. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. If no one is present at time of delivery your goods will be forwarded to your local post office for collection.
HASSLE FREE RETURN AND REFUND Returns for refund will only be accepted within 7 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise or use of product.
Any incorrect, missing or damaged items received must be reported to Downunder Fishing Supplies within 24 hours of you receiving the delivery.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Downunder Fishing Supplies owns the title of any extra goods shipped with your order that have been dispatched in error.
WARRANTY CLAIM All goods sold by Downunder Fishing Supplies come with a warranty to be free from any defects or faults. This warranty is not transferable. Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.
Warranty only covers the item(s) sold by Downunder Fishing Supplies.
A large percentage of returned goods are found to be not faulty. If the returned goods are determined by Downunder Fishing Supplies to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Downunder Fishing Supplies also reserves the right to charge the labour cost for examining these goods where no fault was found.
All warranties are voided if returned product is found in any way to be mishandled, mis installed, modified, tampered, abused, physically damaged.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description must be sent together with all the returning warranty goods.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Downunder Fishing Supplies.
Downunder Fishing Supplies is not responsible for any parcel missing in transit, on its return back to Downunder Fishing Supplies.
DISCLAIMER Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing.
There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
